Refund Policy

At Beri Collection, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. Please read our refund policy carefully to understand your rights and options.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at Beriandsons@mail.com. Our customer service team will guide you through the process. Please note that returns will need to be sent to our physical address:

Beri Collection,

2145 Amberwood Lane, Sanjose, CA 95132

or

10 Appenzeller Drive, Clyde North VIC 3978, Australia

You can always contact us for any return questions at Beriandsons@mail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get exactly what you want.

European Union 3-day cooling off period

If you are shipping merchandise into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return and you haven't received the refund, please contact us at Beriandsons@mail.com.

Frequently Asked Questions

Can I return an item if I changed my mind?

Yes, you can return an item within 30 days of receiving it, as long as it is in the same condition as you received it, unworn or unused, with tags, and in its original packaging.

What if my item is damaged or defective?

If your item is damaged, defective, or you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Can I exchange an item?

Yes, you can exchange an item by returning the item you have and making a separate purchase for the new item.

How long does it take to receive a refund?

If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Do you offer refunds on sale items or gift cards?

Unfortunately, we do not offer refunds on sale items or gift cards.

What is the European Union 3-day cooling off period?

If you are shipping merchandise into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

If you have any other questions or concerns, please don't hesitate to contact us at Beriandsons@mail.com. We are here to assist you.